You can write to me at:

Martin The Oil Boiler Man

(AKA Martin Bushell)

127 Dunmow Road

Bishops Stortford

CM23 5HQ

e-mail me at:

 'Martin The Oil Boiler Man' is the trading name of Oil Burner Tech Ltd.  Company No: 10129238  Registered in England & Wales 

Complaints

If you have a complaint or are unhappy about any aspect of my work (yes even I make a mistake every now and then) please get in touch with me as soon as possible and I will do everything I reasonably can to put it right.

Terms & Conditions of Business

“we” or “us” or “our” means ‘Oil Burner Tech Ltd’ trading as ‘Martin The Oil Boiler Man’ or employees or subcontractors of Oil Burner Tech Ltd

 

“the client” means you, the person(s) instructing us to carry out our business.

  1. Tenants of rented properties instructing us to attend or perform works to a property are contracting with directly with us and therefore are considered as 'the client'.  Responsibility of paying any invoices or costs are the sole responsibility of the client.  We therefore recommend that tenants of rented properties request their landlord to contact us directly.

  2. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. as a result of disturbance caused by the proposed works.  This may include (but is not limited to) leaking pipe joints, radiator valves, drain cocks, pump valves, etc.

  3. Any estimate or quotation for works is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and in working order. Should we find, during the course of the works, any faults with the existing systems we reserve the right to make a charge for correcting same. 

  4. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.

  5. If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified . For floors covered with thermoplastic tiles, vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for re­-instatement unless specified.

  6. During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.

  7. Whilst all holes formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.

  8. No allowance has been made for the casing in of pipework or painting/decorating of the new works unless specified.

  9. It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.

  10. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.

  11. Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Client until payment in full has been received for said materials. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.

  12. No allowance has been made for out-of-hours working unless specified or to suit our own requirements.

  13. All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet the client’s timescales.

  14. Any works will be guaranteed for a period of twelve months from date of completion against faulty design and workmanship. The materials supplied will be subject to the suppliers/manufacturers guarantees.  The Client's Statutory Right in law are not affected by this guarantee.  This guarantee does not extend to existing equipment, pipework or fittings.

  15. Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacturer providing they shall be suitable for the purpose intended.

  16. Any items or materials supplied by the Client or others for our fixing will be unpacked and inspected in the presence of the Client. Any faults found will be pointed out to the Client whose responsibility it will be to obtain replacement items. Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.

  17. Any additional works that the Client requires to be carried out whilst the specified works are being executed will be charged at extra cost.  An indication of such cost will be given and the client's  agreement to same will be obtained before the additional works proceed.

  18. Terms of payment are given on the estimate for the works and it is a condition of acceptance that these be adhered to. We reserve the right to charge interest at the rate of 5% above Lloyds TSB Bank current base rate per month on overdue accounts.

  19. The price specified in this estimate does not include for the removal of any dangerous waste materials such as asbestos found when carrying out the works. This will be subject to an extra charge.

  20. Should the works include a flush of the existing heating system, it must be pointed out that, whilst this process is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered any rectification works required may be charged at extra cost.

  21. Should the works include a conversion of an existing ‘vented heating system’ or ‘vented/low pressure hot water system’ to an ‘unvented heating system’ or ‘unvented/mains-pressure hot water system’, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate. 

  22. This estimate does not include for any parking fees levied in Controlled Parking Zones (CPZ's). Any such fees incurred will be passed onto the Client at cost.

  23. It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.

  24. If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents. We accept no responsibility whatever for any works carried out without the necessary permissions.

Privacy Notice

(Why we collect your personal data and what we do with it)

When you supply your personal details to this us they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data Protection Act 2018, which includes the General data Protection Regulations – ie the law):

  1. We need to collect personal information (name, address & contact details) to provide you with the best possible service. Your requesting our services and our agreement to provide those services constitutes a contract.  You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide our services to you.

  2. We have a “legitimate interest” in collecting that information, because without it we couldn’t do our job effectively and could not keep accurate accounts as required by HMRC.

  3. We also think that it is important that we can contact you in order to confirm your appointment with us or to update you on matters related to your heating system (product recalls, service reminders, etc.)  This again constitutes “legitimate interest” but this time it is your legitimate interest.

  4. Provided we have your consent, we may occasionally send you general information in the form of articles, advice or newsletters. You may withdraw this consent at any time - just let us know by any convenient method.

  5. We have a legal obligation to retain your records for 8 years after your most recent transaction, but after this period you can ask us to delete your records if you wish.  Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible service should you need to us at some future date.

Your records are stored electronically (“in the cloud”), using a specialist Software Service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations.  Access to this data is fully encrypted and password protected.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The Software Service who store and process our files.

  • Your Service Engineer in order that they can provide you with said service.

  • Our staff, because they organise our engineers’ diaries, and coordinate appointments and reminders.

  • Other administrative staff, such as our bookkeeper.

  • We also use mailchimp to coordinate our messages, so your name and email address may be saved on their server.

 

From time to time, we may have to employ consultants (eg our accountants) to perform tasks which might give them access to your personal data. We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that only the people who can access that data have a genuine need to do so. Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller “. Here are the details you need for that:

Martin Bushell.

martin@oil-boiler-man.co.uk

01279 651900

127 Dunmow Road, Bishops Stortford, CM23 5HQ

If you are not satisfied with our response, then you have the right to raise the matter with the information Commissioner’s Office.